The Cincinnati Community Perceptions Survey was developed by the City's Office of Performance and Data Analytics and ETC Institute in the fall of 2021. This community engagement tool was designed to allow the City Administration to evaluate resident satisfaction with our services and measure that level of satisfaction against cities of similar size, location, and demographics. The survey design also allows the City to capture community priorities for investment in services over the next two years.
Role: Lead of Inaugural Survey, Consultant on Year 2 Survey
Project Highlights:
The initial survey served as a catalyst to rebuild the City Manager's Office of Communications. Following the survey results, I was brought on to the team to continue our work to improve services and communicate more effectively with the community.
The deep-dive follow up survey in 2022 indicated improvements in nearly all areas of communication and community engagement.
This survey set a baseline for Cincinnati to work from with the goal of better understanding where we are excelling in service delivery and where our local government could benefit from intentional improvement and resources.
View the full 2021 report and the 2022 follow-up at https://www.cincinnati-oh.gov/manager/community-survey. Explore ODPA's interactive data visualization dashboard here.
